What Los Angeles Homeowners Say About Mercer Roofing Co Los Angeles
Reviews are where a roofing company’s promises either hold up or fall apart. We ask every Los Angeles homeowner we work with to tell it straight, because the next person calling us deserves to know what actually happens when the crew shows up, the work begins, and the invoice arrives. At Mercer Roofing Co Los Angeles, our reviews tend to circle the same few things: a written price before anything starts, a technician who badges in at the door, and a repair that stays fixed. That’s not by accident. It’s how Grant Whitlock has run this company since 2000.
Recent Reviews
“We had water staining on the ceiling in our Silver Lake bungalow and two other roofing companies told us we needed a full replacement at around $28,000. Mercer sent a technician who found the real problem in about 40 minutes: failed flashing around the chimney and a cracked tile at the ridge. The repair was under $1,800, the written estimate matched the final invoice to the dollar, and it’s been dry through two heavy rains since.”
Vivian T.
Silver Lake
“What sold me was the photo ID badge and the uniform. I’ve had too many random guys knock on my door in Van Nuys saying they ‘happened to be in the neighborhood’ and noticed my roof. Mercer texted me the technician’s name and photo before he arrived, he badged in when I opened the door, and he walked me through exactly what he saw in the attic and on the roof. No pressure, no scare tactics, just facts.”
Roger V.
Van Nuys
“Our flat roof in Mid-City was done by another company three years ago and it started leaking again. Mercer came out, gave us a written price to tear off the old patch work and redo the modified bitumen correctly, and explained the underlayment to me in plain English, not contractor-speak. The best part was the written guarantee on the repair. It failed six months later at one corner seam, I called, and they came back at no charge. They honored it. That’s rare in LA.”
Scott A.
Mid-City
“I’ll be honest, I got four bids for a full roof replacement on our 1960s ranch in Northridge. Mercer wasn’t the cheapest and they weren’t the most expensive. What set them apart was the line-item written estimate and the fact that my questions about decking and ventilation got direct answers instead of sales talk. They used CertainTeed shingles like they promised, the crew covered our landscaping with tarps, and the roof looks fantastic.”
Michelle L.
Northridge
“A tree branch put a hole through our roof during a Santa Ana wind event in Eagle Rock. I called at 9pm, a real person answered, and by the next morning a technician was on-site with a photo badge and a written repair estimate. He explained the decking was still sound and we only needed a partial section replaced. The repair held through the rest of the windy season and the fall rains.”
Vivian T.
Eagle Rock
“Everyone in our Sherman Oaks homeowners association has opinions about roofers. What finally convinced us to go with Mercer was the 365-Day Done Right Promise in writing, the fact that Grant Whitlock runs the location and isn’t a franchise manager three states away, and that they service the shingle brand we wanted: GAF. Our new roof took four days, every day the crew showed up on time, and the final bill matched the original written price exactly. No change orders.”
Roger V.
Sherman Oaks
Why Customers Trust Us
Pull those reviews apart and the same threads show up. The written price comes before any work starts, every time, and it matches the final invoice because we don’t play the change-order game. Every repair carries a written guarantee, and if a repair fails within 365 days, the second visit is free and Mercer makes it right. That’s not a marketing line; it’s the 365-Day Done Right Promise, and you’ll see it in writing before you sign anything. The technician at your door is background-checked, identity-verified, and wearing a clean, marked uniform with a photo ID badge, because the Threshold Verified standard demands it on every single visit. We work with manufacturer-recognized shingle brands including GAF, CertainTeed, Owens Corning, IKO, Atlas, Tamko, and Boral, and we’ll put the brand name in your estimate so you know exactly what’s going on your Los Angeles roof. When you’re ready for a written price from a company that has been roofing Los Angeles homes since 2000, call (213) 521-8272. A live person answers, 24/7.
Written by Grant Whitlock, Owner at Mercer Roofing Co Los Angeles, serving Los Angeles since 2000.